InventoryPath Rep Desk support

Email [email protected]. Include your store domain, the affected screen, an approximate time and a redacted proposal or ledger reference where useful. Never send passwords, Shopify tokens, rep invitation links, sign-in codes or full customer records.

Rep access or invitations

The workflow requires an active rep identity, current assignments and verification of the merchant-supplied inbox. An invitation does not grant Shopify staff access. Check the rep’s state and assigned buyers before changing access. Avoid forwarding private invitations; codes and sessions expire, and revoked access requires authorised review.

A proposal cannot be approved

Buyer, product, price, assignment or permission changes can require a new calculation or fresh review. Do not assume an old preview still authorises creation. The workflow guide describes the review states and merchant responsibilities.

A creation result is Unknown

Inspect Shopify’s native drafts before taking a manual action. A lost response can leave a created draft without confirmation. Ambiguous creates are never automatically retried. Unresolved, possibly dispatched attempts remain held for operator reconciliation beyond normal 90-day proposal retention. Record what you found and contact support if unresolved. Do not resubmit under a changed reference to bypass the hold.

Commission or refund questions

Commission is intended for attributable orders completed from app-created drafts, based on fully paid net merchandise. Automatic commission requires tax-exclusive, unedited orders in the retained ledger currency with readable merchandise-refund evidence. Tax-inclusive orders, edits, changed currencies or incomplete refund evidence are held for owner review, retaining the last recognised figure. Partial payment does not establish earned commission.

Readable merchandise refunds can reverse earlier earnings, including after a manually recorded settlement; cancellation alone does not prove a post-payment refund. The app does not transfer funds.

Check attribution, payment/refund evidence, the rate and any owner-entered adjustment. Stale or inaccessible order evidence requires reconciliation, not an assumption that the balance is zero or history complete. The app is not a substitute for independent accounting records.

Balances cover a rolling twelve-month retained event window. Earnings, reversals, settlements, adjustments and opening entries expire without automatic carry-forward. Export required records before expiry; private CSV exports expire seven days after generation.

Availability, billing and privacy

The product page describes the saved USD 79 per thirty days plan, seven-day trial and usage allowances. Public App Store availability remains pending Shopify approval.

For access, erasure or a security concern, use the same support address and share only necessary identifiers. Customers and reps should contact their merchant about their information. See the privacy notice for processing and access boundaries. No separate response-time or uptime commitment is made on this page.

AvanSaber Inc. operates InventoryPath Rep Desk.

Workflow guide · Privacy notice · Terms · Product page

Optional merchant setup tips

Optional setup tips are available. The guide works without email enrollment. Only the authenticated store owner can opt in, and the chosen help inbox must be verified.

Use Setup and optional tips inside the Shopify app. Its guide does not require an email subscription. For requested tips, check Inbox/Spam, verification-code expiry or attempt limits, current help status, the confirmed time zone, shared daily/weekly portfolio caps and ended or stopped windows. A code older than ten minutes or too many failed attempts requires a fresh request.

Sender and Reply-To are Inventory App at [email protected] for optional setup tips. Existing [email protected] product support and review contacts remain. Operational email, supplier/customer/rep verification and website newsletters are separate; invitations do not enroll their recipients in merchant tips.

The setup screen and email preferences offer stop-this-app and stop-all-InventoryPath-tips controls. Opening the preference link only displays confirmation. Brevo’s separate unsubscribe and account-wide suppression also apply, and a message already accepted for sending may still arrive. Stopped or completed sequences do not silently restart. Read the guide and privacy details.

Never send codes, credentials, buyer exports, invoices, artwork or private invitation links in ordinary support mail.