InventoryPath Price Scheduler support
InventoryPath Price Scheduler is operated by AvanSaber Inc. Contact [email protected].
Include the app name, campaign name or identifier, observed status and approximate time. Do not send access tokens, API secrets, private SSH keys or buyer details. No response-time guarantee has been established.
Campaign preparation and scheduling
Use the setup guide to choose variants, prepare exact targets or reductions, and review the frozen original and target price pairs.
Product-edit permission is required. Check the selected timezone and future start and end times. Start at least ten minutes ahead and allow a ten-minute cleanup gap between campaigns on the same variants. Repeated daylight-saving times require an explicit UTC offset.
If approval is blocked, review the Shopify plan, available capacity, current prices and overlapping reservations. An unverified plan pauses new starts while eligible restoration remains independent of subscription eligibility.
Partial changes, conflicts and uncertain requests
Changes run in stages. Outside edits, other price apps, API interruptions, deletion, currency changes or revoked access can affect application or restoration. Refresh campaign progress to inspect pending, applied, restored, conflicting, deleted and skipped rows.
The app does not blindly retry an unknown request outcome. Further writes remain held until reviewed. For known conflicts, inspect fresh live prices before explicitly accepting them without an app overwrite. Unknown requests cannot be closed through that screen.
Use Stop and restore to cancel an unstarted campaign or end a started campaign early. Restoration applies to confirmed changes where live prices still match the app’s applied values. Merchant-edited prices are flagged rather than forced back.
Recovery references and uninstall
Download the recovery reference for unresolved history. It distinguishes absent compare-at values from numeric values. Check live Shopify prices and request history before making manual corrections. A recovery CSV is a historical reference, not authorisation to overwrite prices.
Restore active sales before uninstalling. Automatic restoration is unavailable after Shopify revokes product access, so check and correct any remaining Shopify prices after removal.
Operational email
The store owner must approve and verify the recipient before enabling operational messages. Codes expire in ten minutes and work once. Accepted delivery does not prove inbox arrival. An uncertain SMTP attempt is held without automatic resend. Email failure does not pause eligible restoration, and owners can disable messages in Operational email.
Optional setup tips
You can use the complete in-app guide without subscribing to email tips. For missing setup emails, check Spam or Promotions, sender Inventory App at [email protected], and that the store owner requested and verified the intended help inbox. Inbox placement is not guaranteed. Five wrong attempts or ten elapsed minutes require a fresh verification code.
A stopped or completed inbox does not restart its sequence, including after reinstall. Use Help and setup tips in Shopify or the app-specific email stop link; opening the link asks for confirmation, or your email client may support a one-click stop action. A message already being sent may still arrive. Operational campaign mail has separate settings, and stopping setup tips does not cancel billing.
Brevo’s separate provider unsubscribe can also block other marketing from the same provider account. Use the app-specific control to stop only Price Scheduler tips. For optional-help questions, contact [email protected]. See the setup-email guide and privacy details.
Shared portfolio controls
Price Scheduler’s optional setup emails now use the shared InventoryPath limits and stop-all controls. The same verified help inbox receives at most one educational email per rolling 24 hours and three per rolling seven days across our apps, while Price Scheduler keeps its four-email/fourteen-day maximum. Verification and security messages have a separate purpose. These caps do not guarantee delivery.
The owner can stop Price Scheduler tips only or all InventoryPath app setup tips for that inbox. Brevo’s separate unsubscribe and account-wide suppression take priority. Installing an app or verifying an operational recipient does not automatically subscribe anyone.
An accepted or uncertain send continues to use frequency capacity and is not automatically resent. Restored optional preferences stay held while current independent withdrawal and dispatch evidence is reconciled. Ask [email protected] about preferences or capacity without sending credentials or private records. This notice does not activate the other apps’ sequences.
Billing and privacy
Shopify manages subscription approval and cancellation. Billing and usage opens the hosted plan page and refreshes the subscription status. Contact support with billing questions.
For access, correction or deletion requests, see the app privacy notice and contact [email protected].