InventoryPath PO Inbox support

InventoryPath PO Inbox is operated by AvanSaber Inc. Email [email protected] with the store domain, PO reference if appropriate, a short description and a redacted screenshot.

Never send Shopify passwords, access tokens, full customer lists, payment details or unnecessary customer information. The app is submitted for Shopify review; approval is pending.

CSV and case quantities

Use UTF-8 CSV with exactly sku,quantity,unit,price, up to 100 lines and 64 KiB per PO. Quantity must be a positive integer, unit must be unit or case, and price is per individual unit, including case rows.

The app does not extract PDF, XLSX or image files, perform OCR or collect purchase orders from an email inbox. See the merchant guide for a fictional CSV example and the supported limits.

Before using case, the owner must explicitly save a positive integer units-per-case mapping for that store and variant, including one-unit cases. Exact SKUs are case-sensitive. Correct missing or ambiguous SKUs in Shopify rather than guessing a match.

Buyer, address and price corrections

Choose the intended buyer explicitly and ensure that the Shopify customer has a complete default shipping address. Correct wrong source data, mappings, customer addresses or prices, then refresh, review and calculate again before approval.

PO and shop currency must match and be USD, CAD, EUR, GBP, JPY or AUD. The app does not convert currencies. Use plain decimal amounts without symbols or thousands separators; JPY amounts cannot contain fractions.

Uncertain or flagged draft creation

Do not repeatedly click create, change the PO reference to bypass a hold or assume a timeout means no draft exists. Inspect the exact native draft link when provided, or search Shopify drafts for the PO or operation reference.

Uncertain attempts stay held and reserve usage. A known created draft with incomplete or mismatched readback is flagged for review and cannot be recreated through the app. Owner archiving for manual handling preserves the attempt and does not unlock another creation.

Keep native invoicing, payment and fulfillment manual in Shopify. The app does not send customer messages or collect payment. Shopify may recalculate the final tax or amount at checkout.

Billing, usage and privacy

Refresh the app’s plan status and review Shopify’s confirmation screen. The Wholesale plan includes 200 recorded creations and 1,000 accepted intake or revision attempts per applicable billing or trial window, with unknown reservations and known created drafts needing review included in the creation allowance. New creation stops at the limit; there are no automatic overage charges.

Use Shopify’s customer privacy process for access, export, correction or erasure requests. The owner reviews all private response pages and delivers the complete response through an authorised channel before marking it completed. Downloading a response does not send it automatically. Contact support for help without including unnecessary customer data.

Merchant guide · Privacy notice · Terms · Product page

Optional merchant setup tips

Optional setup tips are available. The full guide and core app work without email enrollment. Only the authenticated store owner can separately opt in and verify an eligible individual inbox.

Use Setup and optional tips inside the Shopify app. For requested tips, check Inbox/Spam, code expiry or attempt limits, current help status, the confirmed store time zone, shared sending caps and ended or stopped windows. A code older than ten minutes or too many failed attempts requires a fresh request. Use an individual inbox without a + tag for optional tips. Zoho Campaigns rejects tagged addresses and some role addresses such as support@, info@ and admin@. The app explains this before requesting a verification code. Enter an eligible individual inbox yourself; operational email can still use supported role addresses.

Sender and Reply-To are Inventory App at [email protected]. Zoho Campaigns delivers optional setup tips. Zoho CPaaS/ZeptoMail delivers requested setup-tip verification codes under a separate transactional purpose. Brevo is retained only where needed for previous withdrawals, late-event handling and historical message/resource cleanup; it is not selected to send new tips for this app. Migration does not reenroll withdrawn or completed sequences. Existing [email protected] product support and review contacts remain unchanged. Operational email and website newsletters are separate.

Tips are limited to four over the original fourteen-day window, at most one per rolling twenty-four hours and three per rolling seven days across InventoryPath app setup tips. Default production sending uses 09:00 to 17:00 in the confirmed store time zone.

Use the app or an email preferences link to stop this app’s tips or all InventoryPath app setup tips for the inbox. Opening a link displays confirmation; use the displayed withdrawal control. Provider unsubscribe and account-wide suppression also apply. An already-sending message may still arrive. Withdrawn or completed sequences do not silently restart, and the guide and core app remain available without marketing consent. Read the guide and privacy details.

Never send codes, credentials, buyer exports, invoices, artwork or private invitation links in ordinary support mail.