InventoryPath Order Exports support
For app support, email [email protected]. InventoryPath is a brand of AvanSaber Inc.
Start with the setup guide for workflow configuration, previews and supplier access.
Why is an order line excluded?
Check payment and cancellation status, remaining eligible physical quantity, gift cards, bundles, refund or exchange exceptions, exact vendor matching, hold tags and required columns. Activation and privacy boundaries can also exclude a line. The preview names the exception.
Why did no older orders appear?
New-item workflows begin with future eligible orders after activation. Historical backfill is unavailable. Snapshot reports intentionally repeat matching recent rows within a rolling 59-day source horizon. Privacy or reinstall recovery can restrict either mode to future orders.
Why did my supplier not receive a notification?
Check the saved supplier address, inbox verification, workflow activation, plan allowance, quota status and run history. Ask the supplier to check spam or quarantine folders. Provider acceptance means a notification was accepted for sending; check the actual inbox before treating it as received.
Notifications contain a private access link, not an attached spreadsheet. The verified supplier inbox must receive and use a fresh access code before downloading.
Why is a run marked uncertain?
The email provider’s final acceptance could not be confirmed. Automatic resend stops to avoid a duplicate. Review the run history and supplier inbox before contacting support about another send.
Can someone use a forwarded download link?
The approved supplier inbox must verify a fresh access code. Codes expire after ten minutes and are single-use. Files expire after seven days, and revoked recipients lose access.
How do plan changes work?
Use Usage & plans inside Shopify. Eligibility comes from the current verified Shopify plan, not a pending change. A downgrade pauses workflows above the new limits. The first applicable quota pauses further file generation; there are no usage-based overage charges in this version.
How do I uninstall or request deletion?
Remove the app through Shopify. App access and schedules stop, and live app data cleanup begins. For privacy requests, contact [email protected] and see the app privacy notice.
What should I include in a support request?
Send your shop domain, workflow or run reference, the error or outcome shown and when it occurred. A cropped screenshot with customer and supplier details removed can help.
Do not email passwords, access tokens, verification codes or complete order exports. A support request does not subscribe you to marketing emails.