InventoryPath 3PL Audit support

Email [email protected] with the app name, store domain, approximate time, relevant audit or version reference and a description of the problem. InventoryPath 3PL Audit is operated by AvanSaber Inc. and is submitted for Shopify review, with approval pending.

Do not include passwords, tokens or raw customer documents in the initial message. Arrange an authorised, limited transfer if support needs a source file.

Plan or mapping not ready

Plan not verified: open Usage & plan and refresh eligibility. The product page describes Standard pricing and allowances. Shopify’s saved plan and confirmation screen govern billing.

Incorrect or missing mapping: finish mapping every retained file or explicitly remove the relevant rejected file. Pending and rejected files are not silently omitted from an audit. Check exact column meanings against your source and contract rules before calculating again.

Files, rows and storage

Unsupported PDF: provide CSV or XLSX. This release does not offer PDF, OCR or AI extraction. Only the first worksheet is parsed, and formulas are not evaluated.

Combined row or storage limit: check the full audit, not just the latest upload. Limits include 20 MiB per file, ten files, 20,000 invoice rows and 100,000 activity rows per audit, up to 100 columns and 16 KiB per cell. Split the period or remove expired or unneeded sources where appropriate. Audit periods can be up to 120 days.

Parser held or failed: check file bounds and the visible state, then contact support with the audit or version reference. Do not assume a pending or rejected file contributed to a complete assessment.

Shopify coverage and potential differences

Missing or old Shopify reference: review the coverage and recent-order horizon. Matching searches a bounded 59-day window. Older invoices can still be compared with supplied files and rates, but missing Shopify corroboration remains visible.

Ambiguous or duplicate shipment references need merchant review. They are not automatic proof of wrongdoing. Shopify references do not establish billable pick events, storage, weight or carrier costs.

Review the contract basis and source evidence, and record accepted explanations with notes. Accepting a difference removes it from the potential-difference total immediately. Potential differences and merchant-entered credits must remain distinct.

Final reports and expired sources

Finalized reports are immutable. Create an amendment for later changes; finalized amendments count as new versions. Findings display 200 per page, while the findings CSV contains the complete version. If offered, use Save prepared file for a private download.

Source or download expired: use retained merchant records. Original uploads expire after thirty days, parsed tables after ninety days from upload, audits and associated versions after ninety days from creation, and downloads after seven days from generation.

Customer privacy requests

Customer erasure: mixed private audit information may have been removed for this store, including provider setup and credits. Other stores and Shopify records remain unchanged. Reinstallation does not recover erased files or reports.

The owner reviews retained source and findings exports, all source-response pages and any available original binary attachments before recording a completed customer response in Privacy requests. The app does not automatically email the customer or declare that no information is held.

Merchant guide · Privacy notice · Terms · Product page

Optional merchant setup tips

Optional setup tips are available. The full guide and core app work without email enrollment. Only the authenticated store owner can separately opt in and verify an eligible individual inbox.

Use Setup and optional tips inside the Shopify app. For requested tips, check Inbox/Spam, code expiry or attempt limits, current help status, the confirmed store time zone, shared sending caps and ended or stopped windows. A code older than ten minutes or too many failed attempts requires a fresh request. Use an individual inbox without a + tag for optional tips. Zoho Campaigns rejects tagged addresses and some role addresses such as support@, info@ and admin@. The app explains this before requesting a verification code. Enter an eligible individual inbox yourself; operational email can still use supported role addresses.

Sender and Reply-To are Inventory App at [email protected]. Zoho Campaigns delivers optional setup tips. Zoho CPaaS/ZeptoMail delivers requested setup-tip verification codes under a separate transactional purpose. Brevo is retained only where needed for previous withdrawals, late-event handling and historical message/resource cleanup; it is not selected to send new tips for this app. Migration does not reenroll withdrawn or completed sequences. Existing [email protected] product support and review contacts remain unchanged. Operational email and website newsletters are separate.

Tips are limited to four over the original fourteen-day window, at most one per rolling twenty-four hours and three per rolling seven days across InventoryPath app setup tips. Default production sending uses 09:00 to 17:00 in the confirmed store time zone.

Use the app or an email preferences link to stop this app’s tips or all InventoryPath app setup tips for the inbox. Opening a link displays confirmation; use the displayed withdrawal control. Provider unsubscribe and account-wide suppression also apply. An already-sending message may still arrive. Withdrawn or completed sequences do not silently restart, and the guide and core app remain available without marketing consent. Read the guide and privacy details.

Never send codes, credentials, buyer exports, invoices, artwork or private invitation links in ordinary support mail.